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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A pop-up window will show up. It contains in-depth info about all the actions that you can carry out on that particular page. Each pop-up menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast selection of educational videos clarifying how to work with our web hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than just reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you are looking for, take a gaze at our comprehensive FAQ section, which covers questions asked by actual customers and provides real solutions. We frequently "revamp" our Frequently Asked Questions section with new Q&A's so as to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ section either, you can get in touch with our excellent team of customer support engineers available 24-7 and ready to help you with any question. Each trouble ticket you open will be answered in less than 1 hour (the average support ticket response time is only twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 174060

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com