Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • Every assistance request you submit to us will be dealt with within maximum 1 hour. If your support ticket or e–mail needs additional assistance from a sysadmin, we will without delay forward it and leave a comment to notify you that your matter is being worked on. If you take advantage of our Managed Servers package, all of the server management tasks included there will be carried out at a time of your liking.

  • Top quality support service
  • An Excellent Client Care Service

  • Our client support staff will be at your disposal round–the–clock if you require assistance while working with our Web Hosting Control Panel or with any of the apps that we install for you on the dedicated web hosting server. Furthermore if you need help tackling all the ordinary administration tasks on your dedicated hosting server, you can take a look at the Managed Servers package, which includes backup hard disk space, weekly OS updates, software installation and problem troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have provided our Web Hosting Control Panel with an in–depth knowledge base, which features exhaustive explanations of all its features and functionalities. Also, we have filmed in–depth video tutorials that will further demonstrate to you how to carry out a given operation or solve a typically encountered issue. All the how–to articles and the tutorial video clips are easily reachable from each section of the Web Hosting Control Panel through the Help and Videos buttons in the upper right corner.