Though this isn't the mainfactor in order to identify a trustworthy shared hosting company from a bad one and a reseller from a real supplier, being able to call and consult with a live person is a sign that you aren't dealing with a one-person firm and that you'll be able to reach somebody whenever you're looking for assistance. The phone support for hosting services may vary from standard to expert, so the issues which can be resolved with a call differ based on the particular company. In most cases, these issues are more basic and include billing or first level technical issues as more difficult matters often require a support ticket where both you and the administrators can follow what is going on with a particular issue. However, the option to call your supplier will save you considerable time and efforts for the numerous small issues which will eventually appear at the time you manage your website hosting account.

Phone Support in Shared Hosting

If you choose to acquire one of our shared hosting, you will be able to contact our customer support crew over the telephone for 14 hours a day. We can help you select the perfect package for your websites since we think that it is better to discuss these issues with a live person. In case you already have an account, we're able to help you with all sales/billing questions and general matters, even with some technical matters that don't involve a long time or escalation to an administrator because it'll be better to open a support ticket for time-consuming problems so as to have the correspondence in one place. We have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to help you if you have any queries about the semi-dedicated server packages that we provide. Whether you wish to find out more about our plans, you have some billing issue or some general problem, you can call us. Although some more technical matters may require a support ticket to give time to our tech support team to analyze, we will assist you with quite a lot of technical questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United states of America, Great Britain and Australia, we have local phone lines in all of these countries as well. If you're in another country, we have a global number where you can contact us.