In case you’ve got a site, a problem may always occur and it doesn’t necessarily have to be connected to the web hosting service itself. For example, something can go wrong when you bring an Internet application up to date or some vital content could be edited or deleted by mistake. Regardless of what the essence of the problem might be, you will have to get in touch with the respective client service staff and request them to restore a backup or to assist you in troubleshooting the problem that you’re having. How timely they will do it will predetermine the span of time that your websites will be unavailable. For given sites like community portals or online stores, a continual outage too often equals lost clients and cash. Thus, it is very important that you use the services of a web hosting company that provides not only a good support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting offer a one-hour reply time guarantee, which goes to say that irrespective of what enquiry or difficulty you might have, we’ll always be there to lend a helping hand. Actually, it rarely takes more than half an hour to get an issue fixed or a question answered, and this is valid for both pre-sales and technical matters. Our technical support staff members will be at your service 24/7, even on national holidays and weekends, which goes to say that you will receive quick support at all times. We understand just how priceless time can be, so by the time we respond to your email or support ticket, we will have probed into the matter and, if we haven’t discovered a solution, we’ll give you more information on what you need to do on your end, if the case demands this. With our support services, you can be certain that there will be someone to lend you a helping hand right away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our stunningly fast support service. You will receive an answer to any trouble ticket posted from the hosting Control Panel or email sent to our client and tech support team in no more than an hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. It often takes substantially less time to investigate and troubleshoot a problem. We will give you more info if the solution entails something that should be done on your end. In case you contact us during weekends or holidays, the response time will be the same and considering the fact that our support staff is available to you 7 days a week, you will obtain swift help for virtually any billing, general or technical issue irrespective of what time of day or night it is.