A ticketing system is the most widely used channel of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the most effective way to resolve a problem that requires a certain period of time to investigate or that has to be escalated to an administrator. In this way, all responses contributed by either side will be kept in one place in the event that somebody else wants to work on the given issue and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, so you will have to sign in and out of no less than 2 accounts to perform some operation or to get in touch with the hosting company’s support staff. In case you’d like to manage a couple of domains and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Besides, it could take significant time for the hosting provider to process your ticket.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you are browsing through your website files or updating various settings. The ticketing system is being monitored 24-7-365 by our client support staff and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast to some companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for info in regard to any billing or technical issue. On top of that, you can see a selection of help articles, which will help you solve the most commonly confronted complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you would like to contact our customer care staff members, you will be able to send a trouble ticket straight from your Hepsia Control Panel instead of going through a totally different help desk support platform like you’ll have to do with the majority of hosting providers on the market. Our integrated trouble ticket system will permit you to open a new ticket with ease and to search through older tickets using an intelligent search filter. You’ll also be able to read the applicable knowledgebase articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can accomplish all of the above-mentioned operations without logging out of your Hepsia Control Panel at any time, which goes to say that if you chance upon any challenge or have an enquiry, you can contact our support engineers and fix the problem at hand in no more than one hour via one single support platform.