A lot of users who begin using their first hosting account, or change companies, frequently have inquiries about how given operations are accomplished or chance upon predicaments when setting up various things like emails, website settings, and so on. This is why, some providers have prepared documentation with the most common questions and problems in order to help their clients obtain info swiftly and seamlessly. As a result, the customer support team can concentrate on real problems that particular customers may be experiencing, since the solution for the smaller things will already be available on the World Wide Web and clients will be able to easily fix them without having to contact the client care staff. Having comprehensive documentation is really important, particularly for new users without any prior experience at all, as the hosting service involves a vast amount of features and lots of individuals can become puzzled about what action to take. A good knowledge base can both help you accomplish the tasks that you want and acquaint yourself with how the hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

All shared hosting that we offer feature a comprehensive knowledge base where you can find all you should know in regard to your hosting account. Irrespective of whether you’re aiming to set up a brand-new MySQL database, to redirect a domain by means of an .htaccess config file or to create an e-mail address on your PC or telephone, you can simply check our help articles and all the information that you need will be there. When you open a certain section of the Hepsia hosting Control Panel, you can see articles that are associated with the functions that you can access through it. In case you’d like to check the complete article list and get acquainted with all the features that Hepsia is offering, or simply to read general info about the web hosting service, you can examine the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have done our best to encompass any issue that you may bump into, but in case you don’t find what you’re searching for, you can always contact us, as our customer care staff members are at your disposal 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers offer a rich article library where you can find any information that you may require about our web hosting services or about the Hepsia Control Panel that we’re using. We have prepared it on the basis of the feedback that we’ve gathered from our customers throughout the years and, as a result, our articles address specific issues that you might face and present the easiest means of correcting them, for example getting a 500 Internal Server Error message or being unable to send email messages from your personal computer even though you have the correct outgoing mail server settings. The articles are available in each and every Control Panel section and you can check them whenever you want. They can help you enlarge your knowledge not only about our platform, but also about the web hosting service in general, as they include elaborate instructions and general information such as what file permissions or cron jobs are.