The presence of the customer and technical support that a shared hosting company provides will tell you a lot about the services that they supply too. In the event that you can use just emails and tickets, you have most probably discovered some reseller not the actual website hosting supplier. When this is the case, you may have to wait for a couple of days in order to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the real hosting company for additional assistance. If the supplier provides you with different means of communication with short response time which are available at any time, they are most likely the top provider, not only a reseller. So you'll get prompt assistance and top quality support as they will have instant access to the servers where your account is. No matter what the issue - technical or sales, it's always much better to be able to communicate with your website hosting company right away using your preferred method of communication.

24/7 Customer Support in Shared Hosting

All of our shared hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our solutions well before you make an order or you're a current customer and you have a question or some difficulty, you will be able to contact us any time, which includes weekends and holidays. We have many channels to contact us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any troubles which need more time to investigate and handle. Unlike various other web hosting suppliers, our trouble tickets come with a warranted max reply time of only one hour, thus no matter what your problem is, it will be resolved timely and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply come with 24/7 customer and tech support, therefore no matter what issue you experience, you are able to get in touch with us and we'll help you without delay. The guaranteed reply time for any email or trouble ticket that you open via your Hepsia web hosting Control Panel is just one hour; typically the response time hardly ever is more than 20 min. In addition, we offer phone support with multiple local numbers globally plus a live chat, so that you will be able to get in touch with us and receive additional info about our services even if you do not have an account yet. We are able to help you with nearly any question or a difficulty you may have - payment methods, package features, e-mail configuration, hosting account settings, etc. If you use our services, you will never encounter a scenario where you should wait for a couple of days to get a problem resolved like you will need to do with a number of other companies.

24/7 Customer Support in VPS Servers

In case you buy a VPS server from our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you are an active customer and you want assistance with some technical issue which requires more time to investigate or resolve, you can open a support ticket from your billing account or you can send an email message and we will take care of the issue and send you an answer within the hour. The reply time is guaranteed 24/7, which includes weekends and holidays, still for the majority of problems it takes no more than 30 mins to get assistance. The support service covers the VPS plus all pre-installed software it includes, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we supply include 24/7 support through various means of communication and with a 1-hour maximum response time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you'll be able to phone one of the local numbers that we have globally or you may use our live chat support and speak with a live representative. For entirely technical difficulties which need some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to keep track of a specific matter. The answer time for them rarely is more than 30 mins, so you can forget about having to wait for a full day so as to get support. Our support service is available for all of the server-related issues, which includes the pre-installed software. If you want assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we supply with all of the packages.